Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, and payments. If you need further assistance, please don’t hesitate to contact us.
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How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location. Once your order has shipped, you’ll receive a tracking number by email so you can follow your package.
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Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping options and estimated delivery times will be shown during checkout based on your location.
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Do you offer returns?
Yes. We offer a 30-day return policy on eligible items. If you’re not completely satisfied with your purchase, please contact us and we’ll do our best to make it right.
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Is my payment secure?
Absolutely. All payments are processed securely through Shopify using industry-standard encryption to protect your personal and payment information.
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How can I contact LumaNest?
You can reach us through our Contact page or by email. We aim to respond to all enquiries within 24 hours.
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Can I track my order?
Yes. As soon as your order is shipped, we’ll send you a tracking number by email so you can monitor your delivery every step of the way.
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What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We’ll work quickly to resolve it.